Faq Sections

How is the carrier?

It is possible to choose GLS or DHL.

What is the fastest carrier?

Specific delivery times are indicated during checkout.

How much is shipping?

The cost of shipping is calculated automatically based on the total weight / volume of the order. The amount is displayed both in the cart and in the order summary.

How can I check the statu . . .

In the user area, "orders and details history" section.

Where is my tracking number?

By accessing the user area, in the "order and detail history" section, next to the order of interest. The tracking will still be sent via email, to the address used for registration, when the shipment is sent.

What does the state “Awaiting restocking” means?

The status "awaiting restocking" indicates that your order has been processed, and that spare parts not available in stock have been ordered. The order will be delivered within the times indicated in the summary.

Is it possible to modify my order?

Once the order has been sent, it can't be changed. You can contact us for assistance using the page "contact".

Where is my weborders history?

In the user area, "orders and details history" section.

Is it possible to change the shipping or billing address of an order in progress?

Yes, if the order has not already been shipped. It's necessary to contact us via the "contact us" page.

Is it possible to send the orders via mail or via telephone?

All orders must be sent through our site. However, our team is always available to offer pre and post sales support.

I'm your customer for a long time, How can I have an addictional discount?

Feel free to contact us to value if is possible to add in your order an addictional discount.

Order amount to have a free shipping?

There is no limit. Ask to us to value the possibility to have a free shipment.

Do you have discounts dedicated to operators in the sector?

Our company does not distinguish between private customers and professional customers, obviously we have discounts reserved for those who rely on us for a complete supply or for those who become our partner.

I have ready a big order, is possible to have an addictional discount?

Our discounts are subject to regulation, please contact us and we will evaluate if applicable.

I have already placed several orders, why am I not receiving any addictional discount?

There are no automatic discounts, nor are they sent, but for our regular customers upon contact, additional dedicated discounts are evaluated based on the order to be forwarded.

The product is in stock?

You can find this information in the product sheet and in the checkout summary.

The product is Original?

The "type of spare part" is indicated in the product sheet. The "ORIGINAL" indication identifies spare parts coming directly from the official network, the "COMPATIBLE" indication identifies spare parts coming directly from manufacturers (without Porsche labels)

The product is right for my Porsche?

All information regarding the spare part is contained in the product sheet, including the compatible models and version.

I have a part number, How can I find it?

Is possibile to do a specific search using the search bar, It is located at the top of each page.

What does "delivery in 2/4" - "3/5" working days mean?

These are the specific delivery times for the single product. For an order containing multiple products, the time needed to receive the complete order is indicated at checkout.

What are the accepted payment methods?

During checkout you can choose the payment method you prefer: PayPal, Bank transfer, Credit card or Cash on delivery. All the information and condition in the "payment" page.

Can I pay cash on delivery?

Yes, is possible to pay cash on delivery? You can find terms and condition in the "Payment" page.

Where I can find the bank details to send the payment?

Our bank details will be send via mail after the first verify of the order.

Can I use Postepay?

Is possible to use the Postepay as cart, is not possible to send a directly Postepay recharge.

Do payments involve commissions?

The only payment method that provides commissions is the Cash on Delivery, which is an accessory service offered by the courier. All the details on the "Payments" page.

Can I buy and pickup the parts directly from the store?

Actually our business is completely online, We haven't a street store where places order or buys the product.

How can I return back the parts?

It's possible to start the parts return process by accessing your user area, section "order history and details" and clicking on the order of interest. By selecting the product to be returned, a "Create RMA" button will be displayed to send the request. Our staff will process the request and will send all the information necessary to make the return. For all conditions, please visit the "returns" page.

Siete completamente operativi?

Sì, tutte le attività di MAVMENT sono svolte regolarmente, nel pieno rispetto delle normative.

Quali precauzioni state adottando in fase di preparazione delle spedizioni?

Tutti i prodotti vengono sottoposti a sanificazione prima di essere inseriti negli appositi imballi da personale formato e attrezzato con dispositivi di protezione individuale, secondo le normative vigenti.

Si registrano ritardi nelle spedizioni?

Allo stato attuale, non ci risultano ritardi nella rete di spedizione legati all’emergenza in corso.

State tutelando il vostro personale?

Il nostro personale ha a disposizione e utilizza tutti i dispositivi necessari alla tutela della salute.