General Terms and Conditions of Sale, in force as of 16/04/2025.
PREAMBLE
This notice is provided for the website https://www.mavment.com/ (hereinafter referred to as the “Website”).
Seller Information : MAVMENT S.R.L., Via Colle della Maddalena 4/a - 84095 Giffoni Valle Piana (Salerno), VAT No. 05426900659, Phone: +39 089 0977654, Email: info@mavment.com (hereinafter referred to as the “Seller”).
Art. 1 – Scope of Application
1.1 These General Terms and Conditions of Sale apply to all sales made by the Seller through the Website.
1.2 Where the Website allows it, entering your tax identification number during a purchase implies that you are acting as a Consumer pursuant to Art. 3, paragraph I, letter a) of the Italian Consumer Code (Legislative Decree no. 206 of 6 September 2005). A Consumer is defined as a natural person acting for purposes unrelated to any business, commercial, professional, or craft activity that may be carried out. Conversely, if the option to enter a VAT number (either yours or that of a legal entity) is provided, this implies a purchase as a “Business Customer” under Art. 3, paragraph I, letter c) of the Consumer Code. A Business Customer is defined as any natural or legal person acting in the exercise of their business, commercial, craft, or professional activity, or an intermediary thereof. The implications of purchasing as a Consumer or Business Customer are detailed further in this document.
1.3 All terms indicated are to be understood as business days, thus excluding Saturdays, Sundays, and public holidays. The images and descriptions on the Website are for illustrative purposes only. Product colours may vary due to the settings of the systems or devices you use to view them.
1.4 These General Terms and Conditions of Sale may be modified at any time. Any changes and/or new conditions shall take effect from the time they are published on the Website. You are therefore encouraged to regularly access the Website and review the most up-to-date version of the Terms and Conditions of Sale before making any purchase.
1.5 The applicable Terms and Conditions of Sale are those in effect at the time the purchase order is submitted.
1.6 These General Terms and Conditions of Sale do not govern the sale of products and/or services by entities other than the Seller that may be present on the Website via links, banners, or other hypertext links. Before engaging in commercial transactions with such third parties, it is necessary to review their terms and conditions. The Seller shall not be held liable for the provision of services and/or sale of products by such third parties. The Seller does not perform any checks or monitoring on websites accessible through such links and is therefore not responsible for the content of those sites or for any errors and/or omissions and/or legal violations committed therein.
1.7 You are required to read these General Terms and Conditions of Sale carefully, along with all other information provided by the Seller on the Website, including during the purchase process.
1.8 Under no circumstances shall the Seller be held liable to you or third parties for any indirect, incidental, special, or consequential damages, including but not limited to any loss of profit or other indirect damages resulting from the use of the Website or inability to use it. The Seller does not guarantee or declare: (i) that the Website is free from viruses or programs that may damage your data; (ii) that the information contained on the Website is accurate, complete, and up to date.
1.9 Unless otherwise agreed with the Seller, orders cannot be placed via email on the Website. The Seller does not accept orders by phone unless expressly agreed with the customer.
1.10 All content on the Website is the property of the Seller or third parties. Without the Seller’s specific written consent, it is prohibited to reproduce, in whole or in part and by any method, distribute, publish, transmit, modify, or sell all or any content of the Website.
Art. 2 – Purchases on the Website
2.1 To make purchases on the Website, you must follow the procedure outlined on the Website and provide the required information as prompted. The sales contract is concluded when the order reaches the Seller’s server. Gift cards can be purchased on the Website. After the purchase, a confirmation email containing the gift card code will be sent. Gift cards are valid for the period specified on the Website, starting from the date of issuance, unless otherwise stated. After expiration, any remaining balance will not be refundable or transferable. Gift cards can be used to purchase products available on the Website. During the checkout process, you may enter the gift card code in the designated field to apply the credit to your order. If the order total exceeds the gift card balance, the remaining amount must be paid using another accepted payment method. If the order total is less than the gift card balance, the remaining balance will be available for future purchases until the card’s expiration. Gift cards cannot be used to purchase other gift cards. Gift cards are non-refundable, non-transferable, and cannot be exchanged for cash. The Seller is not responsible for any loss, theft, or unauthorized use of gift cards. The Seller reserves the right to change the terms of use of gift cards at any time.
2.2 You agree to inform the Seller immediately if you suspect or become aware of any unauthorized use or disclosure of any information you have entered on the Website.
2.3 You guarantee that the personal information you provide is complete and truthful and agree to indemnify and hold the Seller harmless from any damage, compensation obligation, and/or penalty arising from and/or in any way connected to the violation of this obligation. You also agree to inform the Seller immediately if you suspect or become aware of any unauthorized use or disclosure of your Website login credentials.
2.4 The Seller reserves the right to refuse orders from users who have previously violated these General Terms and Conditions of Sale or any applicable legal provisions.
2.5 It is not necessary to explicitly accept the General Terms and Conditions of Sale in order to place an order on the Website. Nevertheless, submitting a purchase order constitutes acceptance of these Terms and Conditions.
2.6 The Seller is the sole party to the sales contract with the user who intends to purchase one or more products via the Website and is therefore: (i) the recipient of the order to accept the offer and conclude the sales contract; (ii) the party responsible for pre-contractual obligations deriving from the offer; (iii) the party that enters into the sales contract with the user, assuming all related rights and obligations. Therefore, the purchase contract concluded via the Website is established solely between the user and the Seller.
2.7 On the Website and in communications with customers relating to it, the Seller reserves the right to operate under its trade name. Therefore, any use of the Seller’s trade name or the use of the first-person plural (“We”) in the Website or customer communications should be understood as referring to both the Website and the Seller.
2.8 The Seller does not guarantee that the Website will be continuously functional and available. Platform CMS updates may temporarily suspend the service. The Seller shall not be held liable for any harm or loss that users may suffer due to such suspension.
2.9 After making a purchase, you will receive an order confirmation email. This confirmation will include at least: (i) Seller’s details; (ii) product characteristics; (iii) purchase price and applicable taxes; (iv) any additional charges; (v) right of withdrawal or its exclusion; (vi) shipping address; (vii) chosen payment method.
2.10 The colors of products shown on the Website are approximate and may vary based on your device’s resolution. The Seller shall not be held liable if the product’s color differs from user expectations. Users are advised to contact the Seller for clarification on product colors before purchasing.
Art. 3 – Product Availability
3.1 The Products offered on the Website are available in limited quantities. Therefore, due to the possibility that several users may purchase the same Product at the same time, the ordered Product may become unavailable after the order has been placed. It is possible to order a Product that is currently unavailable (Pre-order). The purchase contract is confirmed when the Pre-order reaches the Seller’s server. The user is thus required to make the payment at the time of the Pre-order. The maximum time by which the Product will be available may be indicated during the purchase process, either on the product page or later via an email sent by the Seller. If the user accepts the communicated delivery time, the Seller will proceed with the preparation and shipment of the Product, which will take place within 30 days from the date the Pre-order was submitted, unless otherwise agreed between the parties. If the user does not accept the proposed time frame, the purchase contract will be terminated, and the Seller will issue a refund within 10 days from the user’s notification. The user may cancel the Pre-order only within the number of days before the availability date as indicated on the Website. If no deadline is indicated, the cancellation period is 4 days prior to the date the Product becomes available.
3.2 The Website provides information on Product availability. Product availability is continuously monitored and updated. However, since the Website may be visited by multiple users simultaneously, it may happen that several users purchase the same Product at the same time. In such cases, the Product may appear available for a short period of time while in fact being sold out or temporarily unavailable, in which case restocking will be necessary.
3.3 You will be informed if the ordered Product becomes unavailable. In this case, you will have the right to terminate the purchase contract. However, before requesting contract termination, the Seller reserves the right to implement the following measures:
If restocking is possible, a revised delivery deadline will be offered, with the new date communicated by the Seller;
The Seller may offer a discount voucher to be used for purchases on the Website. The value of the voucher, its validity period, and any applicable limitations will be communicated by the Seller on a case-by-case basis.
3.4 If a refund is requested for Products purchased that subsequently become unavailable, the Seller will process the refund within a maximum of 10 days.
3.5 If you choose to exercise the right of contract termination, the contract will be deemed terminated. If the total amount due—consisting of the price of the Product, shipping costs (if applicable), and any other additional charges as stated in the order—has already been paid, the Seller will refund the total amount due in accordance with the provisions of the “Payment Methods” article below.
Art. 4 – Prices
4.1 Prices on the Website include VAT. For sales destined for countries outside the European Union, the listed prices do not include taxes or customs duties. These charges will be borne by the customer and must be paid at customs upon delivery.
4.2 Furthermore, prices on the Website do not include the WEEE contribution, as the Products sold are not subject to the corresponding regulations.
4.3 The Seller reserves the right to change Product prices at any time without notice. However, the price charged to you will be the one shown on the Website at the time the order is placed, regardless of any subsequent changes (increases or decreases) made after the order has been submitted.
4.4 Product shipping costs are at your expense, unless otherwise specified.
4.5 The Seller will only ship Products after receiving confirmation of payment authorization or the successful transfer of the Total Amount Due. Ownership of the Products transfers to you at the time of shipment, defined as the moment the Product is delivered to the carrier. The risk of loss or damage to the Products, not attributable to the Seller, transfers to you when you—or a third party designated by you and not the carrier—takes physical possession of the Products.
4.6 The purchase contract is subject to the condition precedent of non-payment of the Total Amount Due. Unless otherwise agreed in writing, the order will be cancelled accordingly.
4.7 If there is an error in the price listed on the Website, the Seller reserves the right to inform the customer of the correct price even after the purchase order has been submitted. In such a case, the customer may choose to accept the new price or cancel the purchase contract. The Seller may also cancel the sale in the event of a pricing or availability error.
Art. 5 – Payment Methods
5.1 This article describes the payment methods available on the Website. You can find more information by accessing the “Payments” section of the Website, available via the footer.
5.2 You may purchase using payment cards on the Website. The charge will be made only after: (i) your card details have been verified, and (ii) your card issuer authorizes the charge. Pursuant to Directive (EU) 2015/2366 on payment services in the internal market (PSD2), users may be required to complete the purchase process by meeting the authentication criteria established by the payment provider. These criteria relate to the user’s identity (in which case registration on the Website is required at the time of purchase) and the simultaneous input of an authentication code provided by the payment institution (Strong Customer Authentication). If this process is not completed, the purchase may not be finalized. Your payment card data (card number, cardholder name, expiry date, and security code) is encrypted and sent directly to the payment processor without passing through or being stored on the Seller’s servers. The Seller therefore does not have access to or store your card details, even if you choose to save them on the Website. The accepted cards are shown in the footer and during checkout:
Visa
MasterCard
PostePay
American Express
Apple Pay
Maestro
Amazon Pay
5.3 Bank transfer is available as a payment method. After placing your purchase order, you will receive an email with the bank details needed to complete the transfer. If payment is not made within 3 calendar days, the Seller reserves the right to cancel the order.
5.4 Payment on delivery (cash on delivery) is available. This method may be subject to an additional charge, indicated during the purchase process. Cash on delivery may be restricted to orders over a certain amount; if so, this will be clearly communicated on the Website or during checkout.
5.5 The Website allows the use of discount codes, coupons, or vouchers. If the value of the discount code is less than the order amount, the remaining balance can be paid using the accepted payment methods. Each discount code may be used only once and cannot be combined with other discounts or ongoing promotions. Under no circumstances can vouchers be exchanged for cash.
5.6 Alternative payment methods not listed above may also be described in this article. For example, PayPal may be available on the Website. If you choose PayPal as your payment method, you will be redirected to www.paypal.com to complete the payment according to PayPal’s own procedures and terms. The data entered on PayPal’s site is processed solely by PayPal and not shared with the Seller. The Seller does not have access to or store any card or account information associated with your PayPal account.
5.7 In accordance with Legislative Decree No. 26 of 7 March 2023, the prices published on the Website are not personalized based on automated decision-making. Therefore, prices are not influenced by your previous consumer behavior.
5.8 In the case of a price reduction, the Website will show the lowest price previously applied to the general public in the 30 days prior to the reduction. For Products launched less than 30 days earlier, the reference period for the previous price will be specified. This clause does not apply to “launch prices” followed by later price increases.
5.9 If, for any reason, the Seller must issue a refund for one or more purchased Products, it will be made using the same payment method used for the initial transaction, unless otherwise agreed. Any refund delays may depend on the bank, card type, or payment solution used.
Art. 6 – Delivery of Products
6.1 Product delivery is available in: Europe. You can find more information by accessing the “Shipping” section of the Website, which can be reached directly from the footer. In case of discrepancies between this document and the “Shipping” section, the latter shall prevail.
6.2 The delivery obligation is fulfilled by transferring to you the material availability or, in any case, control of the Product.
6.3 Product delivery time from order submission: 6 days.
6.4 The delivery time referred to in Art. 6.3 is to be considered indicative and non-binding. The Seller therefore reserves the right to deliver the Products within 30 days from order submission. You are responsible for checking the condition of the delivered Product. While the risk of loss or damage to the Product, not attributable to the Seller, passes to you or a third party designated by you (other than the carrier) when they take physical possession of the Product, the Seller recommends that you verify the number of Products received and ensure that the packaging is intact, undamaged, dry, and unaltered, including the sealing materials. It is in your best interest to note any irregularities on the carrier’s delivery document, accepting the package with reservation. If the package shows obvious signs of tampering or alteration, please promptly notify the Seller.
6.5 Regarding the possibility of requesting delivery to a pick-up point, the Seller informs you that the Website does not currently allow collection at any point other than the address provided during the purchase process. However, you are encouraged to regularly check the Website to see whether this delivery option becomes available.
6.6 You acknowledge that collecting the Product is your explicit obligation. In the event of failure to collect the Product, the Seller reserves the right to terminate the purchase contract and to seek compensation for any damages resulting from the failed collection.
Art. 7 – Right of Withdrawal
7.1 You are strongly encouraged to read this article carefully, as it governs the right of withdrawal.
7.2 The right of withdrawal is the Consumer’s right to cancel the purchase contract without having to provide any reason. If you made the purchase as a Business Customer, the right of withdrawal does not apply, unless otherwise agreed with the Seller. Any exceptions to the right of withdrawal are stated in this Article 7. If no exceptions apply, the provisions of this article are fully applicable. For future purchases, please check this article again to verify whether any exclusions apply.
7.3 If you are a Consumer (and no exceptions to the right of withdrawal apply), you have the right to withdraw from the contract without providing any reason and without incurring any costs other than those specified herein, within fourteen calendar days (“Withdrawal Period”). The WithdrawalPeriodexpiresafter 14 days:
In the case of an order for a single Product, from the day you or a third party (other than the carrier and designated by you) acquires physical possession of the Product;
In the case of a Multiple Order with separate deliveries, from the day you or a third party (other than the carrier and designated by you) acquires physical possession of the last Product;
In the case of an order involving a Product consisting of multiple lots or parts, from the day you or a third party (other than the carrier and designated by you) acquires physical possession of the last lot or part.
7.4 To exercise the right of withdrawal, you must inform the Seller of your decision to withdraw before the Withdrawal Period expires. You may do so by writing to the Seller at the contact details listed in the Preamble, or by using the contact form on the Website (if available). You have exercised your right of withdrawal within the Withdrawal Period if the communication was sent before the deadline.
7.5 Unless otherwise agreed, the direct costs of returning the Products are to be borne by the Consumer, as is the responsibility for their transport. In case of withdrawal, the Product must be returned to the Seller’s registered office or to a different address provided by the Seller.
7.6 If the right of withdrawal is applicable, the Seller will refund the Total Amount Paid, including any delivery costs (if applicable), without undue delay and in any case no later than 14 calendar days from the day the Seller is informed of the decision to withdraw. The refund will be made using the same payment method used for the initial transaction, unless otherwise agreed. If the Products were returned using a courier of your choice and at your expense, the Seller may withhold the refund until it has received the Products or until proof of their return has been provided, whichever comes first.
7.7 The Consumer is liable for any decrease in value of the Products resulting from handling other than what is necessary to establish their nature, characteristics, and functioning. The Product must be kept, handled, and inspected with normal diligence and returned intact, complete with all its parts, fully functional, with all accessories and manuals, with original tags, labels, and seals (if present), which must be intact and not tampered with. The Product must be suitable for its intended use and free from signs of wear or dirt. Withdrawal applies to the entire Product and cannot be exercised on parts or components.
7.8 If the Product withdrawn has lost value due to improper handling, the Seller may deduct the corresponding amount from the refund. The Seller will notify you of this and provide bank details to pay any amount due (if the refund has already been issued). If the withdrawal is not exercised in accordance with the applicable law, the contract remains valid and no refund will be due.
7.9 This article deals with the costs of returning the Product in case of withdrawal. The Seller emphasizes that these return costs are your responsibility. Products must be returned to the address listed in the Preamble or any other address provided by the Seller.
7.10 Without prejudice to your right of withdrawal (where applicable) and the legal warranty, the customer may not request a Product replacement. Regardless of the laws in the destination country, the right of withdrawal and its exclusions shall be governed by this article even for customers residing outside the EU.
7.11 For Products not in stock and ordered at the Customer’s explicit request, the right of withdrawal may be exercised within 14 days unless otherwise indicated at the time of order. However, as these Products are specifically procured, the refund may be subject to a penalty ranging from 10% to 25% of the Product’s value, depending on its type, resale difficulty, and procurement costs. Returns are accepted only with the Seller’s prior authorization and if the Product is intact, in its original packaging, and unused. If the item is damaged or missing original packaging, the Seller may apply further deductions or refuse the return.
7.12 The right of withdrawal cannot be exercised for Products made to order or customized to the Customer’s or vehicle’s specifications. These items are tailored or selected specifically and cannot be resold. They may only be returned in cases of non-conformity or manufacturing defects, which must be reported within the time limits prescribed by law to allow proper claim handling.
Art. 8 – Legal Warranty of Conformity
8.1 The Legal Warranty of Conformity is reserved for Consumers. Therefore, it applies only to users who have made a purchase on the Website for purposes unrelated to any entrepreneurial, commercial, craft, or professional activity.
8.2 The Seller is liable to the Consumer for any lack of conformity of the Product that becomes apparent within two years of delivery. Legal actions to assert hidden defects not fraudulently concealed by the Seller must, in any case, be brought within twenty-six months from delivery.
8.3 Unless proven otherwise, any lack of conformity that becomes apparent within twelve months of delivery is presumed to have existed at the time of delivery, unless this presumption is incompatible with the nature of the Product or the type of defect. From the twelfth month onward, it is the Consumer’s responsibility to prove that the defect existed at the time of delivery.
8.4 In the event of a lack of conformity, the Consumer has the right to have the conformity restored, to receive a proportional price reduction, or to terminate the contract in accordance with the conditions set out in Articles 135-bis and following of the Consumer Code.
8.5 The Seller is not liable for damages of any kind resulting from improper and/or non-compliant use of the Product with respect to the instructions provided by the manufacturer, nor for damages due to force majeure or unforeseeable circumstances.
8.6 If you made the purchase as a Business Customer, the previous clauses do not apply. In this case, the legal warranty is governed by Articles 1490 et seq. of the Italian Civil Code. In particular, defects must be reported within 8 days of discovery, and any claim must be brought within 1 year of delivery.
8.7 For any questions concerning the safety of Products offered or to report problems, you may contact the Seller using the contact details provided in the Preamble. The Seller undertakes to respond promptly and take any necessary action to ensure product safety and customer satisfaction.
Art. 9 – Manufacturer’s Warranty
The Manufacturer’s Warranty is a warranty that may apply in addition to the Legal Warranty of Conformity provided by the Seller. Except where otherwise stated on the Website, the Products sold on the Website are not covered by a Manufacturer’s Warranty. In any case, you retain all rights established by the Legal Warranty of Conformity governed by the previous article.
Art. 10 – Applicable Law and Jurisdiction; Alternative Dispute Resolution / Online Dispute Resolution
10.1 Purchase contracts concluded via the Website are governed by these General Terms and Conditions of Sale and, where not expressly provided herein, by the Italian Consumer Code.
10.2 In the case of a Consumer, for any dispute regarding the application, execution, or interpretation of this document, the court of the Consumer’s place of residence or elected domicile shall have jurisdiction. In the case of a Business Customer, the competent court shall be that of the Seller’s registered office, as stated in the Preamble.
10.3 The Seller informs Consumers that if they have submitted a complaint directly to the Seller and were unable to resolve the resulting dispute, the Seller will provide information about the Alternative Dispute Resolution (ADR) body or bodies for out-of-court settlement of disputes relating to obligations arising from a contract concluded under these General Terms and Conditions of Sale. The Seller will also indicate whether or not it intends to make use of such bodies to resolve the dispute.
10.4 The Seller also informs Consumers that a European platform for online dispute resolution (ODR platform) has been established. The ODR platform is available at: . Through the platform, the Consumer may consult the list of ADR bodies, access the website of each of them, and initiate an online dispute resolution procedure.
10.5 The Consumer’s right to bring a dispute before the competent ordinary court is preserved, regardless of the outcome of any out-of-court resolution procedure in accordance with Part V, Title II-bis of the Italian Consumer Code.
A Consumer residing in an EU Member State other than Italy may also resort to the European Small Claims Procedure established by Regulation (EC) No. 861/2007 of the Council of 11 July 2007, provided that the value of the dispute does not exceed €5,000 (excluding interest, fees, and expenses). The regulation text is available at: .
Art. 11 – Customer Service
11.1 You may request information, send communications, request assistance, or file complaints by contacting the Seller at the contact details provided in the Preamble. The Seller undertakes to respond to complaints submitted within 2 days of receipt.
Art. 12 – Reviews
12.1 The Website allows users to publish reviews and ratings concerning the Products.
12.2 To ensure transparency and authenticity, only users who have actually purchased the Product may leave a review. The Seller uses verification systems to confirm that the review originates from a real purchase.
12.3 Reviews are published regardless of their content, provided they are not offensive, discriminatory, unlawful, or irrelevant. The Seller reserves the right to remove such reviews if they violate the aforementioned conditions or applicable legal provisions.
12.4 The average rating of the Products is calculated based on all reviews published and cannot be modified arbitrarily by the Seller.
Art. 13 – Miscellaneous
13.1 This document constitutes the entirety of the agreement between you and the Seller regarding the use of the Website and the purchase of Products.
13.2 The headings of the clauses are for convenience only and shall not affect the interpretation of this document.
13.3 In the event that any clause of these General Terms and Conditions of Sale is deemed invalid, void, or unenforceable for any reason, that clause shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses.
13.4 Any failure by the Seller to enforce any of the provisions of this document shall not be construed as a waiver of its right to enforce such provisions in the future.
Art. 14 – Mavment PICK-UP POINT
14.1 Products purchased on the Website may be collected at the Mavment PICK-UP POINT, subject to availability. The PICK-UP POINT is located at the address indicated on the Website.
14.2 To collect a Product at the PICK-UP POINT, you must select this option during the purchase process and wait for the confirmation email indicating that the Product is ready for collection.
14.3 You must collect the Product within the time period indicated in the confirmation email. Failure to do so may result in order cancellation and a refund, minus any handling or storage costs incurred.
14.4 Upon collection, you must present a valid ID and the order confirmation. If you wish to delegate collection to another person, that person must present a written authorization and a copy of your ID.
