Orders

What does the state “Awaiting restocking” means?

The status "awaiting restocking" indicates that your order has been processed, and that spare parts not available in stock have been ordered. The order will be delivered within the times indicated in the summary.

Is it possible to modify my order?

Once the order has been sent, it can't be changed. You can contact us for assistance using the page "contact".

Where is my weborders history?

In the user area, "orders and details history" section.

Is it possible to change the shipping or billing address of an order in progress?

Yes, if the order has not already been shipped. It's necessary to contact us via the "contact us" page.

Is it possible to send the orders via mail or via telephone?

All orders must be sent through our site. However, our team is always available to offer pre and post sales support.