Terms and Conditions of Sale
General Terms and Conditions of Sale, effective from 16/06/2025.
INTRODUCTION
This information notice is provided for the website https://www.mavment.com/ (Website).
Seller details: MAVMENT S.R.L., Via Colle della Maddalena 4/a - 84095 Giffoni Valle Piana (Salerno), Italy, VAT No. 05426900659, Phone: +39 089 0977654, Email: info@mavment.com (Seller).
Art. 1 Scope of Application
1.1 These General Terms and Conditions of Sale apply to all sales made by the Seller through the Website.
1.2 Where permitted by the Website, entering a tax identification number at the time of purchase indicates that the user is acting as a Consumer within the meaning of Art. 3, paragraph I, letter a) of the Italian Consumer Code (Legislative Decree of 6 September 2005, No. 206). A Consumer is a natural person acting for purposes unrelated to any business, commercial, professional or craft activity they may carry out. Where the option to enter a VAT number (personal or belonging to a legal entity) is provided, this implies a purchase as a "Professional" within the meaning of Art. 3, paragraph I, letter c) of the Italian Consumer Code. A Professional is a natural or legal person acting in the exercise of their business, commercial, craft or professional activity, or their intermediary. The implications of purchasing as a Consumer rather than a Professional are described further in this document.
1.3 All time periods referred to herein are expressed in working days, excluding Saturdays, Sundays and national public holidays. Images and descriptions on the Website are purely indicative. Product colours may differ from the actual colours due to the settings of the computer systems or devices used to view them.
1.4 These General Terms and Conditions of Sale may be amended at any time. Any amendments and/or new conditions shall take effect from the moment of their publication on the Website. Consumer users are therefore invited to access the Website regularly and to consult the most up-to-date version of the General Terms and Conditions of Sale before making any purchase.
1.5 The General Terms and Conditions of Sale applicable are those in force at the date of submission of the purchase order.
1.6 These General Terms and Conditions of Sale do not govern the sale of products and/or services by parties other than the Seller that may be present on the Website via links, banners or other hyperlinks. Before entering into commercial transactions with such parties, their terms and conditions of sale must be reviewed. The Seller is not responsible for the provision of services and/or the sale of products by such parties. The Seller does not monitor and/or supervise websites accessible through such links and is therefore not responsible for their content or for any errors, omissions or legal violations committed by them.
1.7 The consumer user is required to carefully read these General Terms and Conditions of Sale, as well as all other information provided by the Seller on the Website, including during the purchase process.
1.8 Under no circumstances shall the Seller be held liable to the consumer user or to third parties for indirect, incidental, special or consequential damages. This includes, by way of example and without limitation, any loss of income or other indirect damages arising from the use of, or inability to use, the Website. The Seller makes no warranty or representation that: (i) the Website is free from viruses or programs that may damage data; (ii) the information contained on the Website is accurate, complete and up to date.
1.9 Unless otherwise agreed with the Seller, orders cannot be submitted via email through the Website. The Seller does not accept orders by telephone unless otherwise agreed with the customer.
1.10 All elements of the Website are the property of the Seller or of third parties. Unless specific written authorisation is granted by the Seller, any reproduction, in whole or in part and by any means, distribution, publication, transmission, modification or sale of all or part of the Website's content is prohibited.
Art. 2 Purchases on the Website
2.1 To make purchases on the Website, the consumer user must follow the procedure set out therein, entering the required details at each step. The sales contract is deemed concluded at the moment the order reaches the Seller's server. During promotional campaigns, the Customer may receive one or more free gifts upon reaching certain spending thresholds indicated in the shopping cart, or upon completing specific activities on the Website. Gifts are free of charge, cannot be substituted or converted into money or other goods, and are offered while stocks last. The availability and type of gifts may change without notice, including due to logistical or stock requirements. The Customer is entitled to select the desired gift from those available at the time of purchase. In the event of partial or full return of the order, the gift must be returned intact and unused. Otherwise, the commercial value of the gift may be deducted from the refund amount.
2.2 Gift cards are available for purchase on the Website. After purchase, a confirmation email will be sent containing the gift card code. Gift cards are valid for the period indicated on the Website, from the date of issue, unless otherwise specified. After expiry, any remaining balance will not be refundable or transferable. Gift cards may be used to purchase Products available on the Website. During the checkout process, the gift card code can be entered in the designated field to apply the credit to the order. If the order total exceeds the gift card balance, the remaining balance must be paid using another accepted payment method. If the order total is less than the gift card balance, the remaining balance will be available for future purchases until the card expires. Gift cards cannot be used to purchase other gift cards. Gift cards are non-refundable, non-transferable and cannot be exchanged for cash. The Seller is not responsible for the loss, theft or unauthorised use of gift cards. The Seller reserves the right to amend the terms relating to the use of gift cards at any time.
2.3 The consumer user undertakes to immediately notify the Seller in the event they suspect or become aware of any improper use or unauthorised disclosure of any information entered on the Website.
2.4 The consumer user warrants that the personal information provided is complete and accurate, and undertakes to hold the Seller harmless and indemnified from any damage, liability and/or penalty arising from or in any way connected to the breach of this undertaking. The consumer user further undertakes to immediately notify the Seller in the event they suspect or become aware of any improper use or unauthorised disclosure of their Website access credentials.
2.5 The Seller reserves the right to refuse orders from consumer users who have previously breached these General Terms and Conditions of Sale or any applicable legal provision.
2.6 To place orders on the Website, the consumer user must read and accept these General Terms and Conditions of Sale by ticking the appropriate box in the purchase process. Failure to accept these General Terms and Conditions of Sale will make it impossible to make purchases on the Website.
2.7 The Seller is the sole counterparty of the consumer user wishing to purchase one or more products through the Website and is therefore (i) the party to whom the consumer user directs their order for the purpose of accepting the offer and concluding the sales contract; (ii) the party that assumes pre-contractual obligations towards the consumer user arising from the offer; (iii) the party that concludes the sales contract with the consumer user, assuming the related obligations and rights. The purchase contract concluded through the Website is therefore concluded between the consumer user and the Seller.
2.8 On the Website and in communications with customers relating to the Website, the Seller reserves the right to act under its own trade name. Therefore, when the Seller's trade name is used on the Website and/or in communications with customers relating to the Website, or when the first person plural ("We") is used, the reference shall be understood to refer to both the Website and the Seller.
2.9 The Seller does not guarantee that the Website will be constantly operational. CMS platform updates may occur that could result in a temporary suspension of service. The Seller assumes no liability whatsoever for any harm or damage that the consumer user may suffer as a result of such circumstances.
2.10 Following a purchase, the consumer user will receive an order confirmation email. The order confirmation email will contain at least the following information: (i) Seller's details; (ii) characteristics of the purchased Product; (iii) purchase price and any applicable taxes; (iv) any additional charges; (v) right of withdrawal or its exclusion; (vi) delivery address; (vii) payment method used.
2.11 The colours of Products shown on the Website are indicative and may depend on the resolution of the device used by the consumer user. The Seller accepts no liability if the colour of a Product differs from what was expected. Consumer users are invited to contact the Seller if they have any doubts about the colour of one or more Products on the Website.
Art. 3 Product Availability
3.1 Products offered on the Website are available in limited quantities. It may therefore happen, including because multiple consumer users may purchase the same Product simultaneously, that a Product ordered is no longer available after the purchase order has been submitted. Pre-ordering an unavailable Product at the time of order submission (Pre-order) is possible on the Website. The purchase contract is confirmed when the Pre-order reaches the Seller's server. The consumer user is therefore required to make payment at the time of placing the Pre-order. The maximum time within which the Product will be available may be indicated during the purchase process, either on the product page or subsequently in an email sent by the Seller. If the consumer user accepts the communicated timeframe, the Seller will proceed with the preparation and shipment of the Product, which will take place within 30 days from the date the Pre-order was submitted, unless otherwise agreed by the parties. If the consumer user does not accept the communicated timeframe, the purchase contract will be terminated and the Seller will issue a refund within 10 days of the consumer user's notification. The consumer user may cancel a Pre-order only within the number of days prior to product availability indicated on the Website. If no deadline is stated, the Pre-order may be cancelled up to 4 days before the date from which the Product is available.
3.2 Information on Product availability is displayed on the Website. Product availability is continuously monitored and updated. However, since the Website may be visited by multiple consumer users simultaneously, it may happen that more than one consumer user purchases the same Product at the same moment. In such cases, a Product may temporarily appear to be available when it is in fact out of stock or not immediately available and requires restocking.
3.3 The consumer user will be informed in the event the ordered Product is unavailable. In this case, the consumer user will be entitled to terminate the purchase contract. However, before requesting termination of the contract, the Seller reserves the right to implement the following measures:
• Where restocking is possible, a postponement of the delivery deadline, offered by the Seller, with indication of the new delivery date.
• The Seller will offer a discount voucher to be used for purchases on the Website. The amount of the discount voucher, the deadline by which it may be used and any applicable restrictions will be communicated by the Seller on a case-by-case basis.
3.4 Where a refund is requested for amounts paid for Products that subsequently proved unavailable, the Seller will issue the refund within a maximum of 10 days.
3.5 In the event the consumer user exercises the right of termination, the contract is terminated. If payment of the Total Amount Due — comprising the Product price, shipping costs where applicable, and any other additional charges as resulting from the order — has already been made, the Seller will refund the Total Amount Due in accordance with the provisions of the "Payment Methods" article below.
Art. 4 Prices
4.1 Prices on the Website include VAT. For sales to countries outside the European Union, the prices shown do not include taxes, customs duties or customs clearance costs. Such charges remain in all cases the responsibility of the customer and must be paid at customs upon delivery.
4.2 Furthermore, prices on the Website do not include the WEEE (Waste Electrical and Electronic Equipment) levy, as the Products sold are not subject to such regulation.
4.3 The Seller reserves the right to amend Product prices at any time without prior notice, it being understood that the price charged to the consumer user will be the one indicated on the Website at the time of placing the order, and that any subsequent variations (upward or downward) after the order has been submitted will not be taken into account.
4.4 Whether or not shipping costs apply to the Products is indicated on a case-by-case basis in the purchase process, on the product page or otherwise on the Website itself.
4.5 The Seller will ship the Products only after receiving confirmation of payment authorisation or after the Total Amount Due has been credited. Ownership of the Products will be transferred to the consumer user at the time of shipment, meaning the moment the Product is handed to the carrier. The risk of loss or damage to the Products, where not attributable to the Seller, will be transferred to the consumer user when the consumer user, or a third party designated by them and different from the carrier, takes physical possession of the Products.
4.6 The purchase contract is subject to a resolutive condition in the event of non-payment of the Total Amount Due. Unless otherwise agreed in writing, the order will consequently be cancelled.
4.7 In the event of a pricing error on the Website, the Seller reserves the right to communicate the correct price to the consumer user even after the purchase order has been concluded. In this scenario, the consumer user may choose to accept the corrected price or to withdraw from the purchase contract. The Seller may also cancel the purchase contract in such cases. The Seller may likewise cancel the sale in the event of a product availability error. With regard to any taxes, customs duties or additional charges applicable based on the destination country, please refer to Art. 4.1.
Art. 5 Payment Methods
5.1 This article describes the payment methods available on the Website. The consumer user may access further information in the "Payments" section of the Website, accessible directly from the Website footer.
5.2 Purchases on the Website may be made by payment card. The charge will only be processed after (i) the payment card details have been verified and (ii) the card-issuing company has granted authorisation for the charge. In accordance with Directive 2015/2366/EU on payment services in the internal market (PSD2), the consumer user is informed that they may be required to complete the purchase process by satisfying the authentication criteria required by the payment institution managing the online transaction. The authentication criteria relate to the consumer user's identity (to satisfy this criterion, the consumer user must be registered on the Website at the time of the purchase transaction) and to the simultaneous knowledge of the authentication code transmitted by the payment institution (Strong Customer Authentication). Failure to complete this process may result in the inability to finalise the purchase on the Website. Confidential payment card data (card number, cardholder name, expiry date, security code) are encrypted and transmitted directly to the payment processor without passing through the Seller's servers. The Seller never has access to and does not store payment card data, even where the consumer user chooses to save such data on the Website. Accepted payment cards can be viewed in the Website footer and/or during the purchase process.
• Visa.
• MasterCard.
• PostePay.
• American Express.
• Apple Pay.
• Maestro.
• Amazon Pay.
5.3 Bank transfer is available as a payment method on the Website. After the purchase order has been submitted, the consumer user will receive an email with the bank details needed to proceed with payment. If payment is not received within 3 calendar days, the Seller reserves the right to cancel the purchase order.
5.4 Cash on delivery (COD) is available as a payment method on the Website. This payment method is subject to a surcharge, indicated on the Website during the purchase process; for details of applicable amounts please refer to Art. 13.2. The COD option may be limited to orders above a certain amount: in such cases, the Seller will provide appropriate notice on the Website or during the purchase process.
5.5 Discount codes, coupons or vouchers may be used to complete a purchase on the Website. If the value of the discount code is less than the order total, the remaining amount may be paid using the payment methods available on the Website. Each discount code may be used for a single purchase only and cannot be combined with other discounts or ongoing promotions. Discount vouchers cannot under any circumstances be converted into cash.
5.6 Any alternative payment methods other than those indicated above are or will be described in this article. Purchases on the Website may also be made via PayPal. If the consumer user selects PayPal as the payment method, they will be redirected to www.paypal.com, where payment will be made in accordance with the procedure governed by PayPal and the terms and conditions agreed between the consumer user and PayPal. Data entered on the PayPal website will be processed directly by PayPal and will not be transmitted to or shared with the Seller. The Seller is therefore unable to access and does not store in any way the payment card data linked to the PayPal account or the data of any other payment instrument connected to that account.
5.7 Pursuant to Legislative Decree No. 26 of 7 March 2023, the prices published on the Website have not been personalised on the basis of automated decisions. Prices displayed on the Website are therefore not influenced by the consumer user's previous behaviour.
5.8 When a price reduction is applied, the Website displays the lowest price charged to all customers in the 30 days prior to the price reduction. For Products that have been on the market for less than 30 days, the period to which the previous price refers is indicated. This clause does not apply to "launch prices", which are characterised by subsequent announcements of price increases.
5.9 Should the Seller, for any reason, issue any type of refund to the consumer user for the purchase of one or more Products, the refund will be made using the same payment method used for the original purchase, unless otherwise agreed. Any delays in the refund may depend on the bank, the type of credit card or the payment solution used.
Art. 6 Delivery of Products
6.1 Products are delivered to: Europe. The consumer user may access further information in the "Shipping" section of the Website, accessible directly from the Website footer. In the event of any inconsistency between what is stated in this document and what is described in the Shipping section, the latter shall prevail.
6.2 The delivery obligation is fulfilled upon the transfer of physical availability or control of the Product to the consumer user.
6.3 Estimated delivery time from order submission: 6 days.
6.4 The timeframe indicated in Art. 6.3 is indicative and not binding. The Seller therefore reserves the right to deliver Products within 30 days of order submission. It is the responsibility of the consumer user to check the condition of the delivered Product. Without prejudice to the fact that the risk of loss or damage to the Product, where not attributable to the Seller, is transferred to the consumer user when the consumer user, or a third party designated by them and different from the carrier, takes physical possession of the Product, the Seller recommends checking the number of Products received and verifying that the packaging is intact, undamaged, dry and unaltered, including at the closure points. The consumer user is invited, in their own interest, to note any anomalies on the carrier's shipping document and to accept the package with reservation. If the packaging shows clear signs of tampering or alteration, this should be promptly reported to the Seller.
6.5 With regard to the possibility of requesting delivery to a "collection point", the Seller informs the consumer user that the Website does not offer this option outside the address provided during the purchase process. The consumer user is nonetheless invited to check the Website regularly to see whether this delivery option becomes available in the future.
6.6 The consumer user acknowledges that collecting the Product is their precise obligation. In the event of failure to collect, the Seller reserves the right to terminate the purchase contract and to claim compensation for any damages suffered.
Art. 7 Right of Withdrawal
7.1 The consumer user is invited to read this article with particular care, as it governs the right of withdrawal.
7.2 The right of withdrawal is the Consumer's right to withdraw from the purchase contract without being required to provide a reason. If the purchase was made as a Professional, the right of withdrawal does not apply, unless otherwise agreed with the Seller. Any exceptions to the right of withdrawal are set out in this article 7. Where no exceptions apply, this article 7 applies in its entirety. For subsequent purchases, the consumer user is invited to review this article to check for any exclusions to the right of withdrawal.
7.3 Where the consumer user qualifies as a Consumer (and where no exceptions set out in this article apply), they are entitled to withdraw from the purchase contract without providing any reason and without incurring any costs other than those set out in this article, within fourteen calendar days (Withdrawal Period). The Withdrawal Period expires after 14 days:
• in the case of an order for a single Product, from the day on which the consumer user or a third party designated by them, other than the carrier, takes physical possession of the Product;
• in the case of a Multiple Order with separate deliveries, from the day on which the consumer user or a third party designated by them, other than the carrier, takes physical possession of the last Product; or
• in the case of an order for a Product consisting of multiple lots or pieces, from the day on which the consumer user or a third party designated by them, other than the carrier, takes physical possession of the last lot or piece.
7.4 To exercise the right of withdrawal, the consumer user must inform the Seller of their decision to withdraw before the Withdrawal Period expires. This may be done by writing to the Seller at the contact details provided in the Introduction, or by using the contact form available on the Website. The right of withdrawal is deemed to have been exercised within the Withdrawal Period if the relevant notification is sent before the Withdrawal Period expires.
7.5 Unless otherwise agreed, the direct costs of returning the Products are borne by the consumer user, as is responsibility for their transportation. In the event of exercising the right of withdrawal, the Product must be delivered to the Seller's registered address or to any other address communicated by the Seller.
7.6 Where the right of withdrawal applies, the Seller will refund the Total Amount Due, including delivery costs where applicable, without undue delay and in any event no later than 14 calendar days from the day the Seller was informed of the decision to withdraw. The refund will be made using the same payment instrument used for the original transaction, unless otherwise agreed. Where the Products were shipped using a carrier chosen by and at the expense of the consumer user, the Seller may withhold the refund until the Products have been received or until the consumer user has provided evidence of having returned the Products, whichever is earlier.
7.7 The consumer user is solely responsible for any reduction in the value of the goods resulting from handling of the Product beyond what is necessary to establish its nature, characteristics and functioning. The Product must in any case be kept, handled and inspected with due care and returned intact, complete in all its parts, in perfect working order, with all accessories and instruction leaflets, identification tags, labels and single-use seals, where present, still attached to the Product and intact and untampered with, and in a condition perfectly suitable for its intended use and free from signs of wear or soiling. The right of withdrawal applies to the Product in its entirety and cannot therefore be exercised in relation to parts and/or accessories of the Product.
7.8 If the Product in respect of which the right of withdrawal has been exercised has decreased in value as a result of handling beyond what is necessary to establish its nature, characteristics and functioning, the Seller reserves the right to deduct from the refund an amount equal to such decrease in value. The Seller will notify the consumer user of this circumstance and of the resulting reduced refund amount, and, where the refund has already been issued, will provide bank details for payment of the amount owed by the consumer user due to the decrease in value. If the right of withdrawal has not been exercised in accordance with applicable law, it will not result in termination of the contract and consequently will not give rise to any right of refund.
7.9 The costs of returning the Product are borne by the consumer user and are their responsibility. Products must be returned to the address indicated in the "Seller Details" section of the Introduction, or to the address communicated by the Seller from time to time.
7.10 Without prejudice to the right of withdrawal, where applicable, and to the rights provided under the legal guarantee of conformity, the consumer user may always request a replacement of the Product. It is at the Seller's sole and unappealable discretion to accept such a request. The costs of returning the Product and of shipping the new Product shall be borne by the consumer user, unless otherwise agreed with the Seller. Regardless of the legislation in force in the destination countries, the right of withdrawal and its potential exclusion shall be governed by the provisions of the preceding articles, including with regard to consumer users residing in non-EU countries.
7.11 For Products not held in stock and ordered at the Customer's express request, the right of withdrawal may be exercised within 14 days, unless otherwise indicated at the time of ordering. However, since such Products are sourced specifically for the Customer, the refund will be subject to a cancellation fee ranging from 10% to 25% of the Product value, determined on the basis of the product type, resale difficulty and sourcing costs incurred. Returns are accepted only with the Seller's prior authorisation and on condition that the Product is intact, in its original packaging and unused. In the event of damage or missing original packaging, the Seller reserves the right to apply further deductions or to refuse the return.
7.12 The right of withdrawal cannot be exercised for Products ordered on request and customised to the specific requirements of the Customer and their vehicle. As these are items made or selected to measure, they cannot be resold to other buyers and cannot be returned. Returns are accepted solely in the event of conformity defects or manufacturing faults, which must be reported within the timeframes prescribed by law to allow the claim to be processed.
Art. 8 Legal Guarantee of Conformity
8.1 The Legal Guarantee of Conformity is reserved for Consumers. It therefore applies only to consumer users who have made a purchase on the Website for purposes unrelated to any business, commercial, craft or professional activity they may carry out.
8.2 The Seller is liable to the consumer user for any lack of conformity of the Product that becomes apparent within two years of delivery. The right of action to assert defects not fraudulently concealed by the Seller shall in any event be time-barred twenty-six months from delivery of the goods.
8.3 Unless proven otherwise, it is presumed that any lack of conformity appearing within twelve months of delivery of the Product already existed at that date, unless such presumption is incompatible with the nature of the Product or the nature of the lack of conformity. From the twelfth month following delivery of the Product, it will be the consumer user's burden to prove that the lack of conformity existed at the time of delivery.
8.4 In the event of a lack of conformity of the goods, the consumer user is entitled to have conformity restored, to receive a proportional price reduction, or to terminate the contract, based on the conditions set out in Art. 135-bis et seq. of the Italian Consumer Code.
8.5 The Seller is not liable for damages of any nature arising from improper use of the Product and/or use not in accordance with the manufacturer's instructions, or for damages arising from force majeure or unforeseeable circumstances.
8.6 If the purchase was made as a Professional, the preceding paragraphs of this article do not apply. In this case, the legal guarantee is governed by Arts. 1490 et seq. of the Italian Civil Code; in particular, the deadline for reporting any defects is 8 days from discovery and the right of action is time-barred 1 year from delivery.
8.7 In the event of a product safety recall, ordered by the responsible economic operator or by a competent authority, the economic operator undertakes to offer the consumer user an effective, free and timely remedy. The consumer user may choose from at least two of the following options, unless one of the solutions is impossible or entails disproportionate costs: (i) repair of the recalled Product; (ii) replacement of the recalled Product with a safe product of equivalent value and quality; (iii) refund of the value of the recalled Product, at least equal to the price paid. If the repair or replacement is not completed within a reasonable period of time or causes significant inconvenience to the consumer user, the consumer user will be entitled to a refund. If the recall provides that the consumer user may carry out the repair themselves in a simple and safe manner, the economic operator will provide all necessary instructions, free replacement parts and, where necessary, software updates. Such repair shall not prejudice the consumer user's rights under applicable European law. In the event the consumer user disposes of the recalled Product, this must be done safely and does not prejudice the consumer user's right to a refund or replacement as provided under these terms. The proposed remedies must not entail any shipping or return costs for the consumer user. For Products that cannot be transported, the economic operator will arrange collection directly from the consumer user. For the purposes of this clause and in accordance with EU Regulation 2023/988, "economic operator" means any person involved in the supply and distribution chain, including manufacturers, importers, distributors or other entities responsible for placing products on the market or managing products intended for consumers.
Art. 9 Manufacturer's Guarantee
The Manufacturer's Guarantee is an additional guarantee over and above the Legal Guarantee of Conformity provided by the Seller on the Products. Unless otherwise indicated on the Website, Products sold on the Website are not covered by the Manufacturer's Guarantee. The consumer user may in any event assert their rights under the Legal Guarantee of Conformity governed by the preceding article.
Art. 10 Applicable Law and Jurisdiction; Out-of-Court Dispute Resolution – Alternative Dispute Resolution
10.1 Purchase contracts concluded through the Website are governed by these General Terms and Conditions of Sale and, to the extent not provided for herein, by the Italian Consumer Code.
10.2 In the case of a consumer user, any dispute relating to the application, performance and interpretation of this document shall be subject to the jurisdiction of the court of the place where the consumer user resides or is domiciled. In the case of a Professional user, jurisdiction shall lie with the court of the Seller's registered office, as indicated in the Introduction.
10.3 The Seller informs the consumer user that, where a complaint has been submitted directly to the Seller and it has not been possible to resolve the resulting dispute, the Seller will provide information about the Alternative Dispute Resolution (ADR) body or bodies available for the out-of-court settlement of disputes arising from contracts concluded under these General Terms and Conditions of Sale, and will indicate whether it intends to use such bodies to resolve the dispute.
10.4 The consumer user is hereby informed that the former European ODR platform for online dispute resolution was officially decommissioned with effect from 20 July 2025 pursuant to Regulation (EU) 2024/3228. For information on alternative dispute resolution mechanisms currently available at European level, please consult the European Commission portal: https://consumer-redress.ec.europa.eu
10.5 The consumer user's right to bring proceedings before the competent ordinary court for any dispute arising from these General Terms and Conditions of Sale is preserved in all circumstances, regardless of the outcome of any out-of-court dispute resolution procedure, by means of the procedures referred to in Part V, Title II-bis of the Italian Consumer Code. A consumer user residing in a Member State of the European Union other than Italy may also access the European procedure for small claims established by Council Regulation (EC) No. 861/2007 of 11 July 2007, provided that the value of the dispute does not exceed, excluding interest, rights and costs, EUR 5,000.00. The text of the regulation is available at http://www.eur-lex.europa.eu.
Art. 11 Customer Service
11.1 For information, communications, assistance requests or complaints, please contact the Seller at the details provided in the Introduction or via the contact form available on the Website.
11.2 The Seller's indicative response time is 3 days.
Art. 12 Reviews
12.1 Pursuant to Legislative Decree No. 26 of 7 March 2023, the Website allows consumer users to publish reviews. The Seller guarantees that published reviews come from consumers who have actually purchased or used the Product. This is ensured by the fact that the consumer user receives an email after purchase inviting them to publish a review on the Website. Since the email is only received after purchase, it is reasonable to assume that the related review reflects an actual purchasing experience on the Website. Some reviews published on the Website may have been solicited, for example by means of a discount voucher: in such cases, this is duly indicated on the relevant review. Furthermore, reviews arising from sponsorships or from a relationship with a professional (e.g. influencers) may also be published; this circumstance is likewise duly indicated on the relevant review.
12.2 The tool used to publish reviews is TrustedShops, by Trusted Shops AG. For further information, please visit www.business.trustedshops.com.
Art. 13 Miscellaneous. Use of Artificial Intelligence Systems
13.1 This document governs in full the relationship between the consumer user and the Seller. The rights and obligations provided for by applicable law shall be preserved in all circumstances.
13.2 Cash on delivery charges (see also Art. 5.4): payment on delivery is subject to an additional charge based on the total value of the shipment. For orders with a total of EUR 150.00 or less (VAT included), the surcharge is EUR 6.00 (VAT included); for orders exceeding EUR 150.00 (VAT included), the surcharge is 5% (VAT included) of the total order value.
13.3 This Website does not use AI-powered chatbot systems. The Website does not use search engines or recommendation/suggestion systems powered by artificial intelligence technologies. The Website does not use or integrate artificial intelligence services for the generation of videos, digital avatars or automated audiovisual content. The Website does not use or integrate artificial intelligence systems for the automated analysis of content, the generation or optimisation of text, the personalisation of the browsing experience or the support of the Website's operation.
Art. 14 Mavment POINT
14.1 By choosing the MAVMENT POINT collection service, the consumer user authorises the dispatch of purchased products to one of the authorised partners selected during the checkout process, at no shipping cost.
14.2 The consumer user independently selects, during the checkout process and where available in their area, their preferred MAVMENT POINT location, where they must collect the goods in person.
14.3 The consumer user undertakes to present themselves at the Mavment POINT with proof of delivery and a valid identity document. In the absence of either of the two required documents, collection of the goods will not be possible.
14.4 The proof of delivery required for order collection will be sent to the consumer user at the email address used for registration on mavment.com, as soon as the goods are dispatched to the Mavment POINT.
14.5 Delivery times remain the same as those indicated at the time of purchase.
14.6 The consumer user must contact the chosen Mavment POINT in advance of visiting to arrange the most convenient time for collection.
14.7 It is the responsibility of both the partner and the consumer user collecting the goods to check the integrity of the package at the time of collection.
14.8 In the event of difficulties in collecting the goods from the chosen location, it will be possible to request that the goods be collected and delivered to any other address, upon payment of the shipping cost estimated at the time of the request.
14.9 From the moment of collection, the goods are considered delivered and responsibility is transferred to the consumer user.
14.10 Returns via Mavment POINT are subject to the same policy as standard returns.
